1. When will my package be delivered?
After placing your order, your products will be prepared within 2 business days and sent to the address you provided. The delivery time for packages can be approximately 2-3 business days.

2. Is there a return or exchange policy?
You can return your order within 7 days after the products are delivered, provided that the product's packaging is unopened and undamaged. We do not offer exchanges. Once your return is approved, the refund will be processed within 5 business days. The processing time may vary depending on your bank.

3. Which courier should I use for returns?
You can send returns via Yurtici Kargo with "x return code," and the sender pays the 
postage.

4. Are the products vegan?
All our products, except for Paw Balm, are made using vegan ingredients. Paw Balm contains beeswax, making it non-vegan.

5. Have the products been tested on animals during production?
No, our brand is PETA certified, and no animals were harmed in the design process.

6. Are the products veterinarian approved?
Yes, all our product formulas are approved by the Ministry of Agriculture and Forestry and veterinarians.

7. Are the products pH balanced?
Yes, all our products are formulated taking into consideration the pH of dogs and cats' skin.

8. Are the products suitable for all fur types?
Yes, our products are suitable for all breeds. We have selected aromatherapy oils that are less likely to cause allergic reactions in our furry friends. If your pet has specific allergies or conditions, it's advisable to consult your veterinarian before use.

9. Are the products hypoallergenic?
No, our products are not hypoallergenic due to the presence of aromatherapy herbal extracts. However, we have chosen herbal extracts that are less likely to cause reactions in dogs. We've been careful to use soothing ingredients like wheat protein, chamomile, and aloe vera.

10. Can the products be used for cats?
Yes, our products can also be used for your cat companions.