DELIVERY AND CARGO
TO INFORM
When your package is delivered to our contracted cargo company, you will be informed via SMS and e-mail, you can easily track the status of your cargo with your tracking number here.
The products you have purchased will be notified to you by a confirmation e-mail. If any of the products you selected is not available in stock, an e-mail will be sent to you.
In case of a mishap caused by us, you will be notified based on your membership information. That's why membership is complete and accurate information is important.
Standard Delivery: Free shipping is applied for orders over a certain amount. Free shipping lower limit is announced in the required fields on the site.
You will be notified by SMS and e-mail communication methods regarding the orders you have placed on our site. You can follow the instructions on the delivery status of your order via SMS and e-mail. If you are a member of our site, you can access your order history and view the details of your orders under the My Account section by logging in as a member.
-The product requested by the BUYER will be delivered to the delivery address determined by the BUYER, by the courier company official.
- The person to be invoiced and the person making the contract must be the same. The BUYER agrees to fully cover the damages that may arise from the situations where this information is not correct or incomplete.
- The SELLER reserves the right to stop the order when it deems necessary and/or when it is determined that the information given by the BUYER does not correspond to the truth. The SELLER has the right to freeze the execution of the order for 15 (fifteen) days if it cannot reach the BUYER from the telephone, e-mail and postal addresses given by the BUYER in cases where it detects a problem with the order. The BUYER is expected to contact the SELLER regarding the issue during this period. If no response is received from the BUYER within this period, the SELLER has the right to cancel the order so that both parties are not harmed.
-The prices announced on the website are the sales price. Advertised prices and promises are valid until updated and changed. Prices announced for a period of time are valid until the end of the determined period.
- After the order confirmation e-mail is sent to the e-mail account given by the BUYER, the stock is available and the product price is transferred to the SELLER's account, the product/products are delivered to the SELLER's contracted cargo company. The SELLER delivers the product to the cargo company within 5 working days from the order. This period can be extended by a maximum of 30 (thirty) days, provided that the BUYER is notified in writing or with a continuous data carrier.
-Delivery costs (shipping fee, etc.) generally belong to the BUYER unless otherwise stated.
- If the product subject to the contract is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to be delivered does not accept the delivery. For this reason, all kinds of damages arising from the late delivery of the product by the BUYER and the expenses incurred due to the product waiting in the cargo company and/or the return of the cargo to the SELLER belong to the BUYER.
- Unless otherwise stipulated in writing by the SELLER, the BUYER must have paid the price in full before receiving the product.
- If, for any reason, after the delivery of the product, the bank/financial institution to which the credit card is processed does not pay the product price to the SELLER or demands a refund of the price paid, the product is returned to the SELLER by the BUYER within 3 days at the latest. If the non-payment of the product price is caused by the BUYER's fault or negligence, the shipping costs will be borne by the BUYER. All other contractual-legal rights of the SELLER, including the follow-up of the product price without accepting the return, are reserved separately and in any case.
- If it is understood that the SELLER cannot supply the product subject to the contract, it may supply another good/service with equal quality-price, provided that the BUYER is clearly informed within three (3) days from the date of learning about this situation and receives verbal/written approval, and it is deemed to have fulfilled its contractual commitment in this way. The BUYER is free in all respects whether or not to give the said approval, and in cases where he does not give consent, the contractual-legal provisions regarding the cancellation of the order (Contract termination).
- If the product price is collected in order cancellations and contract terminations, it is returned to the BUYER within a maximum of 14 days. The refund is made in accordance with the payment instrument used by the BUYER to pay the product price to the SELLER.
- The SELLER is subject to the contract due to extraordinary situations such as commercial impossibility, unexpected situations, force majeure or weather conditions that prevent transportation, interruption of transportation.
If the product cannot be delivered in due time, it is obliged to notify the BUYER in writing or with a permanent data store within 3 (three) days from the date of learning about this situation. In this case, the BUYER may use one of the rights to cancel the order, replace the product subject to the contract with its precedent, if any, and/or postpone the delivery time until the obstacle is removed. If the BUYER cancels the order, the amount paid is returned to him within 14 (fourteen) days.
- If, for any reason, the product price is not paid or canceled in the bank records, the SELLER is deemed to be free from the obligation to deliver the product.
Persons under the age of 18 cannot shop from the SELLER.
- The BUYER accepts that the product received from the cargo is intact and undamaged.
RETURN TERMS
The product return request is notified to the SELLER via the Whatsapp customer line. In case the return decision is approved by the SELLER, the BUYER will ship the product to the SELLER's address via Yurtiçi Cargo, with the return shipping cost at his own expense.If the ordered product defect is caused by the use of the customer or if the product has been used within 7 days, the product cannot be returned or exchanged. As the conditions for product return and replacement, the practices regarding the protection of the consumer numbered 4077 are essential.
The address to which the product will be returned: Yesilkoy Mah. Havan Sok. Tanaçan site A block D:02 Bakırköy/İST.
Yurtiçi Kargo, the cargo company delivered for return
RIGHT OF WITHDRAWAL
The BUYER has the right to withdraw from this contract within fourteen (14) days from the date of receipt of the product without giving any reason and without paying any penalty.
However, there is no right of withdrawal in the contracts regarding the following goods/services, even if they have not been used/used:
a) Goods prepared in line with the special requests of the BUYER or his personal needs, dimensions and demands (including those that are customized for personal / personal needs by making changes or additions, special products imported / supplied from the country and / or abroad, based on the BUYER's order)
b) Contracts for goods or services whose prices change depending on the fluctuations in the financial markets and which are not under the control of the seller or supplier.
c) Contracts for goods prepared in line with the consumer's wishes or personal needs.
ç) Contracts for the delivery of goods that are perishable or whose expiration date may pass.
d) From the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; Contracts for the delivery of those whose return is unsuitable in terms of health and hygiene.
e) Contracts for goods that are mixed with other products after delivery and cannot be separated due to their nature.
f) Contracts for books, digital content and computer consumables offered in material environment, if protective elements such as packaging, tape, seal, package are opened after the delivery of the goods.
g) Contracts for the delivery of periodicals such as newspapers and magazines, excluding those provided under the subscription contract.
h) Contracts for accommodation, transportation of goods, car rental, food and beverage supply and the use of leisure time for entertainment or rest, which must be made on a certain date or period.
ı) Contracts regarding services performed instantly in the electronic environment or intangible goods delivered instantly to the consumer.
i) Contracts regarding services that are started to be performed with the approval of the consumer, before the expiry of the right of withdrawal.
j) Other goods-services that are generally considered outside the scope of distance sales in accordance with the relevant legislation, and cases where the BUYER makes purchases for commercial/professional purposes.
In cases where there is a right of withdrawal, the BUYER must have sent a clear notification to the SELLER in writing within the legal 14-day period, indicating that he/she has exercised his/her right of withdrawal. In case the said right is exercised within its time limit, it is obligatory to send the product to the address of the SELLER in the contract within a maximum of ten (10) days, at the BUYER's expense.
In this return process, the product must be delivered complete and undamaged with its box, packaging and standard accessories, if any. In addition, as per the tax legislation, in addition to the cases where a Return Invoice must be issued by the BUYER by law, the following section regarding the return will be filled in and signed on the invoice to be returned with the product. Order returns for which a return invoice is required will not be accepted unless a Return Invoice is issued.
Provided that the above-mentioned requirements are fulfilled by the BUYER, the product price and, if any, the delivery costs of the product to the BUYER are returned to the BUYER in accordance with the payment instrument used when purchasing the product, within 14 days from the date of receipt of the withdrawal notification to the SELLER.